In some cases we may need to refer you to a repair facility in your area.
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You will need to describe the problem with the product so your sales representative will know how to proceed with repair or replacement of the product. Opened items after 15 days from shipping date will not be accepted for return.ĭAMAGED OR DEFECTIVE PRODUCT: Please make sure to call Karaoke Now! to obtain a return authorization number. On any opened equipment returned within 15 days of the shipping date, a 15% restocking fee will apply. HARDWARE: Please do not send any equipment items (players, TV stands, microphones, etc.) without first obtaining a return authorization number from Karaoke Now! We will gladly exchange or refund your original purchase price (this does not include shipping costs) on any unopened equipment item returned within 15 day of the shipping date with your original receipt. If you are exchanging a defective disc you will only be allowed to exchange for the same product if it is available. Karaoke Now! cannot accept for credit or exchange any opened or used software.
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SOFTWARE AND DISCS: We will gladly exchange or refund your purchase price on any UNOPENED discs from Karaoke Now! within fifteen (15) days of the shipping date if the product is accompanied by the original receipt. THIS WILL INSURE THAT YOU WILL BE CREDITED IN THE PROPER MANNER AND YOUR PRODUCT WILL BE SENT TO THE CORRECT DEPARTMENT. PLEASE DO NOT RETURN ANY MERCHANDISE BACK TO KARAOKE NOW! WITHOUT FIRST OBTAINING A RETURN AUTHORIZATION NUMBER.
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